Achieving Continuous Improvement

The ISO 9000 standard incorporates several processes that help a company continuously improve:

• Goals and Metrics: setting goals on various levels and using metrics to gage performance.
• Customer Feedback: measuring what customers think about the company and its products or services.
• Internal Audits: periodical evaluating if the company still meets all ISO 9000 requirements.
• Corrective Action: systematical identification of underlying causes of existing problems and then correcting these causes.
• Preventive Action: systematical search for potential problems and correcting their underlying causes before the problems can occur.
• Management Review: management’s periodical review of key business indicators and planning of improvement initiatives