Control of non-conforming product

Non-conforming product must be identified, segregated, and controlled to prevent misuse. The organisation must deal with non-conforming product by taking action to eliminate the non-conformity and either obtain authorisation for its use from the customer, or remove it from the possibility of use.
Review of the extent of non-conforming product should be part of management review to consider reduction goals and resource needs.
People carrying out the product non-conformity review and making the decision on disposition must have the competence to evaluate the total effects and the authority to agree the outcome and corrective action.
When non-conforming product is corrected for subsequent use it must be subjected to re-verification to demonstrate conformity.