- Introduction to and overview of the ISO 9001 requirements
- The relevance of ISO 9001 to a business management system
- What is meant by Management Commitment
- Objective setting and factually based decision making
- How ISO 9001 may be used by your organization for business improvement
- The format and features of a process based management system
- The key issues for successful implementation
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Saturday, January 31, 2009
Contents of ISO 9001:2008
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