Summary of ISO 9001:2000 in informal language

• Decisions about the quality system are made based on recorded data and the system is regularly audited and evaluated for conformance and effectiveness.
• Records should show how and where raw materials and products were processed, to allow
• Products and problems to be traced to the source.
• You need a documented procedure to control quality documents in your company. Everyone must have access to up-to-date documents and be aware of how to use them.
• To maintain the quality system and produce conforming product, you need to provide suitable infrastructure, resources, information, equipment, measuring and monitoring devices, and environmental conditions.
• You need to map out all key processes in your company; control them by monitoring, measurement and analysis; and ensure that product quality objectives are met. If you can’t monitor a process by measurement, then make sure the process is well enough defined that you can make adjustments if the product does not meet user needs.