Key topics include:

Interpreting the ISO 9001 requirements, with emphasis on auditing beyond compliance

• Understanding the audit system using the ISO 19011 guidance document
• Embracing the role of audit team leader
• Planning activities including audit program management, audit agenda planning, checklist preparation, and team management skills
• Reviewing and evaluating quality system documentation
• Conducting the audit, including interviewing skills, managing audit team members, addressing problems with the auditee, and daily reporting activities
• Reporting nonconformities in a factual, helpful manner
• Writing a summary report from your audit