What are the Principles of ISO 9000.

The Eight Goals/Principles of ISO 9000 are:
1) Customer Focused Organization
Take care of the customer first. Companies that focus their energies on customers outperform those that are inwardly focused. Customers don't reward their suppliers for simply following a procedure. You depend on your customers. You should understand their requirements and expectations and work to exceed them.
2) Leadership
Top management should be leaders. Continual improvement and increased customer satisfaction are attainable when led by top management. Leaders provide direction and make sure everyone is steering the same course.
3) Involvement of people
People make quality a reality. The folks that do the work must know what their customer expects. And, everyone works toward the same goal ... the customer's satisfaction.
4) Process Approach
Plan and setup work the way it naturally flows. When operations and departments work together toward the same goals there is a structure for managing and improving. The whole must be greater than the sum of its parts.
5) System Approach to Management
A company will be more effective if they manage a system of interacting processes. Managing each process as stand alone operations causes conflicts among processes because they work toward individual goals and not what the customer wants.
6) Continual Improvement
Being world class isn't achieved by accepting the status quo. Small improvements made on an ongoing basis makes world class a reality.
7) Factual Approach to Decision Making
Decisions about change are based on empirical information. Wishing something better doesn't work. You have heard it before and it's worth repeating "If you don't measure it, you can't manage it".
8) Mutually Beneficial Supplier Relationships
Make suppliers partners in your efforts and theirs. You depend on suppliers so you should work toward win-win outcomes. They are the experts in their chosen area and product. Everybody prospers.